SHIPPING & RETURNS
SHIPPING AND RETURNS - INDIA
Hand-Painted Jackets: What to Expect:
Delivery Timeframe: Typically, you'll receive your bespoke jacket within 7-10 days of ordering. However, delivery times may vary based on our current volume of orders.
Logistics Partner: We use Delhivery Logistics Pvt Ltd as our official logistics partner to ensure your jacket reaches you seamlessly. Orders can be tracked at www.delhivery.com once the item is dispatched from our office in Mumbai.
Tracking: All our jackets are dispatched from Mumbai, India. Once shipped, you'll receive an automated email at your provided mail address and Whatsapp number detailing the package specifics. For any additional queries related to your order, feel free to reach out via our support channels. We're committed to responding within 24 hours.
Payments: All orders are prepaid. However, we have also started accepting partial payments with the remainder of the payment being accepted as a COD order. The minimum % of partial payment required is 30% for any hand painted jacket. If the COD order is not received for any reason, Valkyre holds the right to cancel the order and withhold the prepaid amount. Refunds or exchanges are not permitted once the hand painted work begins.
Return & Refund Policy: Given the custom nature of our jackets, we adhere to a strict NO RETURN, NO REFUND stance. Each piece is made-to-order, tailored specifically for you. If uncertain about sizes, please reach out to us anytime; we're here to help 24/7.
Size Issue & Exchanges: Every jacket we craft is hand-made and tailored to order. We strongly advise referencing our size chart before selecting. Should you require further sizing information, we're readily available on our listed communication channels to assist with any details. But with our global delivery expertise and a track record of over 6,000 satisfied customers worldwide, we're confident in ensuring a perfect fit for you. We do not allow exchange of a specific hand painted jacket for any other design or other items in the site.
Damaged Items: While we strive for perfection, occasional human errors may occur. Should you receive a damaged or defective jacket, please notify us within 48 hours of receipt. Provide us with a photo of the defect via our official channels (Instagram, Email, or WhatsApp). We'll promptly address the issue with an exchange.
Hand-Painted Jeans: What to Expect:
Delivery Timeframe: Typically, you'll receive your pair of jeans within 5-7 days of ordering. However, delivery times may vary based on our current volume of orders.
Logistics Partner: We use Delhivery Logistics Pvt Ltd as our official logistics partner to ensure your jeans reaches you seamlessly. Orders can be tracked at www.delhivery.com once the item is dispatched from our office in Mumbai.
Tracking: All our jeans are dispatched from Mumbai, India. Once shipped, you'll receive an automated email at your provided mail address and provided Whatsapp number detailing the package specifics. For any additional queries related to your order, feel free to reach out via our support channels. We're committed to responding within 24 hours.
Payments: All orders are prepaid. However, we have also started accepting partial payments with the remainder of the payment being accepted as a COD order. The minimum % of partial payment required is 30% for any hand painted pair of jeans. If the COD order is not received for any reason, Valkyre holds the right to cancel the order and withhold the prepaid amount. Refunds or exchanges are not permitted once the hand painted work begins.
Return & Refund Policy: Throughout our site, we have a strict NO RETURN, NO REFUND policy. All hand painted work is done on our premium straight fit denim jeans. If uncertain about sizes and need specific measurements, please reach out to us anytime; we're here to help 24/7.
Size Issue & Exchanges: We strongly advise referencing our size chart before making a selection. The hand painted jeans are straight fit, mid-rise. Should you require further sizing information, we're readily available on our listed communication channels to assist with any details. These unisex jeans are available from waist size 28-inch until waist size 38-inch. We do not allow exchange of a specific painted pair of jeans for any other design or other items in the site. In very extreme cases, exchanges are considered on a case-by-case basis, with Valkyre reserving the sole discretion to determine eligibility.
Damaged Items: While we strive for perfection, occasional human errors may occur. Should you receive a damaged or defective pair of jeans, please notify us within 48 hours of receipt. Provide us with a photo of the defect via our official channels (Instagram, Email, or WhatsApp). We'll promptly address the issue with an exchange.
All other items/categories site-wide:
Delivery Timeframe: Items like our t-shirts, 2023 jeans collection, hoodies, and tracksuits typically ship within 2-3 days of order placement.
Logistics Partner: We use Delhivery Logistics Pvt Ltd as our official logistics partner to ensure your item reaches you seamlessly. Orders can be tracked at www.delhivery.com once the item is dispatched from our office in Mumbai.
Tracking: All our products are dispatched from Mumbai, India. Once shipped, you'll receive an automated email at your provided mail address and provided Whatsapp number detailing the package specifics. For any additional queries related to your order, feel free to reach out via our support channels. We're committed to responding within 24 hours.
Payments: All orders are prepaid. However, we have also started accepting partial payments with the remainder of the payment being accepted as a COD order. The minimum % of partial payment required is 30% for any product on the site. If the COD order is not received for any reason, Valkyre holds the right to cancel the order and withhold the prepaid amount.
Return & Refund Policy: We adhere to a strict NO RETURN, NO REFUND stance. If uncertain about sizes and other information about any product, please reach out to us anytime; we're here to help 24/7.
Size Issue & Exchanges: We strongly advise referencing our size chart before selecting. Should you require further sizing information, we're readily available on our listed communication channels to assist with any details. With a proven past record and over tens of thousands of customers served worldwide, we're confident in ensuring a perfect fit for you. Exchanges are considered on a case-by-case basis, with Valkyre reserving the sole discretion to determine eligibility.
Damaged Items: While we strive for perfection, occasional human errors may occur. Should you receive a damaged or defective product, please notify us within 48 hours of receipt. Provide us with a photo of the defect via our official channels (Instagram, Email, or WhatsApp). We'll promptly address the issue with an exchange.