SHIPPING & RETURNS

Jackets:

  • You can expect your hand painted jacket within 7-10 days (or earlier) of placing the order. However the delivery is subjected to our current order volume as one artist can execute 1 jacket per day.
  • Our official logistics partner is Delhivery Logistics. Please refer to their website if you have any unresolved shipping or return query.
  • Once you have placed your Shipping/Return request, a tracking ID for your product will be sent to you via our modes of communication.
  • For orders with partial payment, Delhivery Logistics will collect the pending amount on our behalf as COD
  • We have a strict NO RETURN, NO REFUND POLICY on any custom hand painted jackets as these are curated specifically for you.
  • All jackets are made-to-order and takes about a day to make a jacket. Kindly be sure about the sizes before a final confirmation. We are available 247 to assist you.
  • Our jackets are completely prepaid. Refunds/exchanges shall not be entertained.
  • Any damaged or defected item/jacket will be exchanged provided the same is communicated to our team within 48 hours of receiving the item. The customer is to inform us via our official channels such as Instagram, Email or WhatsApp, along with the image of the place of defect and other relevant information.

 

T-shirts:

  • One can expect his/her order within 4-6 days of placing the order.
  • Our official logistics partner is Delhivery Logistics. Please refer to their website if you have any unresolved shipping or return query.
  • Once the item is shipped, we shall send across your tracking ID to your mentioned email address.
  • Exchanges are applicable only for defective items. Our team does a quality check on all products/items before dispatching. However human errors are sometimes unavoidable. If you do happen to receive a damaged or defective item, kindly notify our team via our official channels of communication such as Email, WhatsApp or Instagram etc and we shall take the necessary actions at the earliest.
  • It is very hard for us to exchange an item based on size issues unless the t-shirt sizing itself is faulty. DTG is an expensive method of printing and we print t-shirts as per order and DO NOT keep stock.
  • Exchanges will be processed within a period of 3 days from the date of receiving the product. In case of a faulty product, a reverse pick up will be generated from the client’s location and a fresh new piece/replacement will be issued. To process your exchange please email us at valkyreclothing@gmail.com