Delivery: Receive your hoodie within 5-6 days. Track orders via Delhivery at www.delhivery.com after dispatch from Mumbai.
Tracking: You’ll get an email and WhatsApp update with tracking details once shipped. Reach out for support; we respond within 24 hours.
Payments: All orders are prepaid, with an option for 30% partial payment and the rest as COD. No refunds/exchanges once hand-painting or hand embroidery begins.
Returns/Refunds: Due to the custom nature, no returns or refunds. For size help, contact us, we are happy to help 24/7.
Size/Exchanges: Each hoodie is handmade/hand embroidered and tailored to order. Please refer to our size chart before selecting. For further sizing assistance, feel free to contact us. Size changes may be accepted at management’s discretion.
Damaged Items: Report damage within 48 hours with a photo via Instagram, Email, or WhatsApp for an exchange. We shall take action on priority and do the needful.